1. Your legal right to cancel: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day you receive your item to change your mind and cancel your order. We will refund the order value, including the standard delivery cost, within 14 days of receiving your cancellation. You are responsible for the cost of returning the item, unless the item is faulty or we made an error.
2. Return window: in addition to your legal right to cancel, you may return eligible items within 30 days of delivery. [CUSTOMIZE: you can change this to 14 or 60 days if you prefer.]
3. Condition: items must be unworn, unwashed, and undamaged, with all original tags attached and in original packaging. Items showing signs of wear, odor, or damage may be refused.
4. Non-returnable items: final sale items, underwear and intimates (for hygiene reasons), and gift cards cannot be returned.
5. Defective or incorrect items: under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund for faulty goods. If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with your order number, a description, and photos. We will make it right with a replacement or a full refund, including return shipping.
6. How to start a return: email patrik1516111994@hotmail.com with your order number and the reason for your return. We will confirm eligibility and send you return instructions.
7. Return shipping: return shipping costs are the customer's responsibility, unless the return is due to our error or a defective item.
8. Refund timing: once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days and send you an email confirmation. Your bank or card issuer may take additional time to show the refund.
9. Exchanges: to exchange an item (for example, a different size or color), please email us and we will arrange an exchange where stock is available, or start a return and place a new order.
10. Late or missing refunds: if you have not received your refund within the stated period, first check your bank account and contact your card issuer, then email us at patrik1516111994@hotmail.com.
11. Sale items: unless an item is marked "final sale", sale items follow the same return policy.
12. Questions: if you have any questions about returns or refunds, email us at patrik1516111994@hotmail.com.
RETURN & REFUND POLICY
